Free Shipping on orders over $70

      Shipping&Delivery

      1. Shipping Availability

      At ZENXF, we strive to provide a clear and convenient delivery experience for customers shopping for Christmas decorations, festive lights, holiday accessories, and seasonal gifts.

      We currently offer shipping to the following destinations:

      Shipping Region: All of the United States

      Shipping availability may depend on the destination, product type, and available delivery services. Customers can confirm whether delivery is available to their address during checkout.

      2. Shipping Fees

      Shipping costs are determined based on the selected delivery method, destination, and order details.

      Standard Delivery: $9.9

      Free Shipping Threshold: Orders of $70 or more

      If any shipping charges apply, they will be displayed during the checkout process (before the customer completes payment).

      Once an order has been submitted, we will not charge any additional shipping fees that were not previously disclosed.

      3. Order Processing Time

      Orders are generally processed within 5-10 business days after payment confirmation.

      Order processing includes payment verification, product preparation, packaging, and fulfillment arrangements.

      Processing times may vary during Christmas shopping periods, promotional events, public holidays, or periods of unusually high order volume.

      Business days generally exclude weekends and applicable public holidays.

      4. Estimated Shipping and Delivery Time

      Our estimated delivery schedule is as follows:

      Estimated transit time: 7–15 business days

      Estimated total delivery time: 10–22 business days

      The estimated total delivery time includes both order processing and transit time（Delivery Time = Processing Time + Transit Time）.

      These estimates are provided for reference only and do not constitute a guaranteed delivery date, unless otherwise explicitly stated at checkout.

      As ZENXF specializes in Christmas and seasonal products, we recommend placing your orders as early as possible if you need items for specific holidays or celebrations.

      5. Order Confirmation and Tracking

      After an order is successfully placed, customers will receive an order confirmation through the contact details provided during checkout.

      When tracking is available, shipping confirmation and tracking details will be sent after the order has been dispatched.

      Tracking updates may take additional time to appear in the carrier's system.

      For assistance with tracking your order, please contact service@zenxf.com and include your order number.

      6. Shipping Address Accuracy

      Customers are responsible for providing accurate and complete shipping information during checkout.

      Please carefully verify your recipient name, street address, apartment or unit number, postal code, and contact details.

      If you discover an error in your shipping information, contact us promptly at service@zenxf.com.

      We will make reasonable efforts to request corrections before dispatch. Address changes may not be possible once a package has been shipped.

      7. Shipping Delays

      Although we aim to fulfill orders within the stated estimates, delivery delays may occasionally occur due to circumstances such as:

      • Severe weather conditions

      • Christmas and holiday shipping demand

      • Carrier processing delays

      • Customs inspections, where applicable

      • Transportation disruptions

      • Incorrect or incomplete delivery information

      • Other unforeseen fulfillment circumstances

      If we become aware of a significant delay affecting your order, we will take reasonable steps to provide an update using the available contact information.

      For delivery concerns, please email service@zenxf.com.

      8. Lost or Missing Packages

      If your tracking information indicates that your package has been delivered but you have not received it, please check your mailbox, designated delivery area, household members, and any available carrier delivery information.

      If you are still unable to locate the package, contact service@zenxf.com with your order number and tracking details.

      Our customer service team will review the available shipping records and assist with an appropriate investigation or resolution in accordance with applicable consumer protection laws.

      9. Damaged or Incorrect Items

      If your order arrives damaged or contains an incorrect item, please contact us as soon as reasonably possible.

      To help us investigate, please provide your order number, a description of the issue, and photographs of the product and packaging where appropriate.

      We will review the reported issue and advise you of the available remedies, which may include a replacement, refund, or another appropriate solution.

      Nothing in this policy limits any mandatory consumer rights available under applicable law.

      10. Multiple Shipments

      Orders containing multiple Christmas decorations, lighting products, or holiday accessories may occasionally be fulfilled in separate packages.

      When this occurs, packages may arrive on different dates and may have separate tracking numbers.

      Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments unless such charges were disclosed and agreed upon at checkout.

      11. Failed Deliveries and Returned Packages

      A delivery may be unsuccessful because of incomplete address information, an unavailable recipient, refusal of delivery, or failure to collect a package.

      If a shipment is returned, please contact service@zenxf.com for assistance.

      Any applicable reshipping charges will be explained before a new delivery is arranged. Responsibility for additional costs will depend on the circumstances and applicable law.

      12. Order Modifications and Cancellations

      If you need to change or cancel an order, please contact us as soon as possible at service@zenxf.com.

      We will make reasonable efforts to accommodate requests before an order is dispatched.

      Once an order has entered fulfillment or has been shipped, modifications may be limited.

      Cancellation and refund rights remain subject to our Return & Refund Policy and applicable consumer protection laws.

      13. Holiday Season Delivery Notice

      Christmas is one of the busiest shipping periods of the year.

      Customers purchasing Christmas lights, ornaments, festive decorations, and seasonal gifts for a specific event should consider potential processing and transit delays.

      Unless a guaranteed delivery date is expressly offered and confirmed, ZENXF cannot guarantee arrival before Christmas Day or another specific holiday.

      If your order is time-sensitive, please contact our customer support team before purchasing.

      14. Contact Us

      If you have any questions regarding shipping, order processing, delivery status, or a missing package, please contact us:

      Store Name: ZENXF

      Official Website: https://zenxf.com/

      Customer Service Email: service@zenxf.com

      When contacting us about an existing order, please include your order number and a brief description of your inquiry.

      Thank you for shopping with ZENXF. We appreciate the opportunity to be part of your Christmas and holiday celebrations.