Privacy Policy

Last Updated: October 19, 2026

At ZENXF (“ZENXF,” “we,” “us,” or “our”), we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://zenxf.com/, browse our products, place an order, contact our customer service team, or otherwise interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for specific data processing activities, we will obtain that consent as required.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

1.1 Information You Provide

When you place an order, create an account, contact customer service, or complete a form, we may collect:

Name and contact details, including email address and phone number.
Billing and shipping addresses.
Order history, purchased products, and transaction details.
Account information, if you create an account.
Customer service inquiries and communications.
Information you voluntarily provide when contacting us or participating in website activities.

Please do not include sensitive personal information in communications unless it is necessary to resolve your request.

1.2 Payment Information

When you make a purchase, your payment information is processed through the payment methods and payment service providers available at checkout.

Depending on the payment method, these providers may collect payment card details, billing information, and transaction-related data to process payments, prevent fraud, and meet their legal obligations.

We do not intend to store complete payment card details on our own systems when those details are handled by third-party payment processors. Payment providers process information in accordance with their own privacy policies and security practices.

1.3 Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically, including:

IP address and approximate location derived from it.
Browser type, device type, and operating system.
Language and regional preferences.
Pages visited and products viewed.
Referring URLs and links clicked.
Date, time, and duration of website visits.
Shopping cart activity and interactions with website features.
Advertising identifiers and related technical information, where available.
Website performance, diagnostic, and security information.

We use this information to operate our website, understand how visitors use our services, improve shopping functionality, maintain security, and measure advertising performance.

2. Cookies and Similar Technologies

ZENXF may use cookies, pixels, tags, web beacons, and similar technologies to support website functionality and understand how visitors interact with our website.

These technologies may be used to:

Remember language and shopping preferences.
Maintain shopping cart functionality.
Support account and checkout features.
Analyze website traffic and performance.
Understand product views and shopping interactions.
Measure advertising effectiveness and conversions.
Detect suspicious activity and help protect our website.
Support personalized advertising where permitted by law and applicable consent requirements.

You may manage cookies through your browser settings. Some browsers allow you to block or delete cookies, although doing so may affect certain website features.

Where required by applicable law, we will provide appropriate consent mechanisms and honor applicable privacy preference signals.

3. Advertising and Analytics

We may use third-party advertising, analytics, and measurement services to understand website activity, evaluate advertising campaigns, and improve the relevance and effectiveness of our marketing.

Depending on the services implemented on our website, these providers may process information such as:

IP address and device information.
Browser and operating system information.
Cookie identifiers and advertising identifiers, where available.
Pages and products viewed.
Interactions with advertisements and website content.
Referral information and conversion events.
Purchase or transaction-related information, where configured and permitted.

These services may help us understand which advertisements lead visitors to our website, measure campaign performance, and improve our marketing activities.

Third-party providers may process information according to their own privacy policies. Where applicable privacy laws classify certain advertising-related disclosures as a “sale,” “sharing,” or targeted advertising, we will provide the rights and choices required by those laws.

You can contact us at service@zenxf.com to ask about our privacy practices or exercise applicable privacy rights.

4. How We Use Your Information

We may use personal information for the following purposes:

Process, confirm, and fulfill orders.
Process payments, refunds, and eligible returns.
Arrange shipping and delivery.
Provide order status updates and transactional notifications.
Respond to customer service inquiries.
Manage customer accounts and shopping preferences.
Operate, maintain, and improve our website.
Understand product interest and website usage.
Measure advertising performance and campaign effectiveness.
Detect, investigate, and prevent fraud, unauthorized transactions, and misuse.
Protect the security and integrity of our website and services.
Comply with applicable laws and legal obligations.
Establish, exercise, or defend legal claims.
Send promotional communications where permitted by law and, when required, with your consent.

We will use personal information for purposes consistent with the reason it was collected or as otherwise permitted by applicable law.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide services, fulfill orders, or comply with legal obligations.

These parties may include:

5.1 Payment Processors

Payment service providers process transactions, verify payments, manage refunds, and help prevent fraudulent activity.

5.2 Shipping and Fulfillment Providers

We may share your name, shipping address, contact details, and relevant order information with carriers, warehouses, and fulfillment partners to deliver your purchases.

5.3 Website and Technology Providers

We may use third-party service providers for ecommerce hosting, website maintenance, customer support, security, technical operations, and related business services.

5.4 Advertising and Analytics Providers

Where applicable, we may allow advertising and analytics providers to collect or receive certain website activity and device information to measure advertising performance, analyze website traffic, and support marketing activities.

Depending on the technology used and applicable law, these disclosures may be subject to additional consent or opt-out requirements.

5.5 Professional Advisors and Legal Authorities

We may disclose information to professional advisors, regulators, law enforcement, courts, or governmental authorities when required by law or when reasonably necessary to protect our rights, customers, website, or business.

5.6 Business Transfers

If our business undergoes a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

We do not disclose personal information to third parties except as described in this policy, with your direction or consent where applicable, or as otherwise permitted or required by law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

Processing and fulfilling orders.
Providing customer support.
Maintaining business and transaction records.
Managing refunds, returns, and disputes.
Detecting fraud and protecting website security.
Meeting legal, tax, accounting, and regulatory requirements.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to legal retention obligations.

7. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

You can help protect your information by using secure devices, safeguarding account credentials, and contacting us promptly if you suspect unauthorized activity involving your account or order.

8. Your Privacy Rights and Choices

Depending on your place of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access: Request information about the personal information we collect, use, or disclose about you.
Right to Correction: Request correction of inaccurate personal information.
Right to Deletion: Request deletion of certain personal information, subject to applicable exceptions.
Right to Data Portability: Request a copy of certain personal information in a portable format, where applicable.
Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable law provides that right.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.
Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.
Right to Appeal: Where required by law, appeal our decision regarding a privacy request.

To submit a request, email service@zenxf.com and describe the right you wish to exercise.

We may need to verify your identity before processing certain requests. If an authorized representative submits a request on your behalf, we may request proof of authorization where permitted by law.

We will respond within the timeframes required by applicable law. Certain requests may be subject to legal exceptions.

9. Marketing Communications

We may send promotional emails about products, offers, or store updates where permitted by law and, when required, with your consent.

You may opt out of promotional emails by using the unsubscribe link included in the message or by contacting:

service@zenxf.com

Opting out of promotional emails will not prevent us from sending essential transactional or service communications, such as order confirmations, shipping notifications, refund updates, or responses to customer inquiries.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without the authorization required by applicable law.

If we learn that we have collected personal information from a child in circumstances that require deletion or other action, we will take appropriate steps in accordance with applicable law.

If you believe a child has provided personal information to us inappropriately, please contact service@zenxf.com.

11. Third-Party Websites and Services

Our website may use or link to third-party websites, payment services, social media platforms, advertising services, or other external resources.

These third parties may have their own privacy policies and practices. ZENXF is not responsible for the privacy practices or content of third-party websites and services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

12. International Data Transfers

ZENXF may work with service providers located in countries other than your country of residence. As a result, personal information may be transferred to, stored in, or processed in other jurisdictions.

Privacy and data protection laws may differ between countries. Where required by applicable law, we will take appropriate measures to protect personal information during international transfers.

13. Do Not Track and Privacy Preference Signals

Some browsers offer a “Do Not Track” setting or other privacy preference signals.

Because browser-based signals are not all interpreted in the same way, our response may depend on the signal, the technology involved, and applicable law.

Where a signal is legally recognized and applicable to our processing activities, we will honor it as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, technology, service providers, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Data Controller

US Company Entity

Employer Identification Number (EIN): 99-4913528
Legal Business Name: KEJU TRADE INC
U.S. Company Address: JU KE 110 16th St, Denver, CO 80202
U.S.

16. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us:

Store Name: ZENXF
Website: https://zenxf.com/
Email: service@zenxf.com

Please include sufficient information in your message to help us understand and respond to your request. Do not send full payment card numbers or other unnecessary sensitive information by email.

We will review privacy-related inquiries and respond within a reasonable period consistent with applicable law.

Thank you for visiting ZENXF.

The ZENXF Team